RETURN POLICY

Cal West focuses on providing all our clients with the best possible experience and products. If for any reason you are not completely satisfied with your order, please promptly contact our customer Quality Assurance department by calling our toll free number 800-540-9980. You may also submit a Help Desk Ticket in the form below. Quality Assurance will document your complaint and create a ticket for you to reference as we investigate how to best resolve the issue. All defects / order issues must be reported to Calwest within 10 days of receiving your order.

We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon partial house credit.

Determination of order defects is at the discretion of management. Client will be requested to submit digital photos to document the product's defects. In some cases, Client will be required to ship defective product(s) back to Quality Assurance at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to Quality Assurance at Client expense, Calwest may reimburse Client for shipping if a defect is determined to exist.

Any charges related to expedited orders, such as rush or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order.

Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the manager's discretion.

Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.

All policies are subject to change without prior notification.

Jobs cannot be stopped / canceled once they are in "Approved" status.

Order(s) that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:

• $10.00 — PRIOR to a proof being sent.
• $25.00 — AFTER a proof being sent, but PRIOR to customer approval.
• NO REFUND — There will be no refunds of any kind AFTER a job has been approved.

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT

Jobs may be subject to other fees as follows:

• $10.00 — Additional proofs.
• $50.00/hour — Approved artwork alterations; 1/2 hour minimum.
• $10.00 — Re-RIP of any file. 

This is not an exhaustive list; other fees may be incurred in special circumstances.